Please read these Booking Conditions carefully as they apply to all bookings accepted by Great Wall Travel Service P/L (GWT onward). GWT is not responsible for any verbal translation to client. GWT is not itself a transport, tour, event or accommodation provider. It acts only as an agent for those service providers. You should obtain and read the applicable service provider’s terms and conditions as they may limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Payment of the booking deposit or tour price represents your acceptance of these terms and conditions.
Risks Associated with travel
There are general risks associated with travelling, which are beyond GWT’s control and as such GWT cannot be liable for any loss or damage you may incur as a result of these general risks. Such general risks include but are not limited to: tour variations or interruptions caused by road, river or weather conditions; national or local holidays affecting the closure of public buildings and attractions; strikes, Force Majeure Events; high water levels; low water levels; flooding; lock closures; unscheduled vessel or vehicle maintenance or for any other circumstances beyond GWT’s control; forces of nature; illness; flight schedule changes or cancellations; loss of luggage; epidemics or pandemics; political unrest; accidents; acts of terrorism or other criminal acts; noise, vibration and odour from external factors during your trip and any changes to government visa or travel requirements.
Travel Insurance
GWT is not responsible for any accidents that happen during the tour. GWT is not liable in any regard for your failure to adequately insure yourself, and you agree to indemnify and hold GWT harmless for any expenses or delays incurred as a result of your failure to adequately insure yourself. We strongly recommend that clients purchase travel insurance at the time of booking to cover against various contingencies.
Tour Price
Tour prices are quoted in local currencies and based on costs of airfares, hotel rates, transportation charges, admission fees, and exchange rates at time of press and are subject to change without notice. Should any of these costs change, GWT reserves the right to adjust the tour prices before departure. .Nevertheless, this does not apply to passengers with full payment at time of adjustment. If the tour price increases more than 10 percent, clients have the right to cancel the booking but our liability will be limit to the refund of the paid amount.
Changes in prices and itineraries:
If we have to change any part of your booking for reasons beyond our control, for example, if an airline changes its schedules, if a hotel overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will notify you. If any of such changes result in your holiday costing more or otherwise being materially different, then you may cancel the holiday and we will refund any money already paid less any charges imposed by suppliers and less deposit of $500 per person.
Deposit and final payments:
A non-refundable deposit of $2500 per person is payable when you make the reservation. You will be notified at the time of your reservation if any additional deposit requirements apply. Full payment for your holiday package is required at least 60 days prior to departure, or by sale end date or payment deadline specified in individual package conditions, whichever is the earliest. If for any reason your balance is not received by us by the due date, we reserve the right to treat your booking as cancelled and to apply the appropriate cancellation charges. A Deposit holds services requested but does not guarantee prices.
Savings/Credit Card surcharge:
If you pay GWT by cards, the following surcharge will be added to your tour price:
Savings Card: 1%
Visa & MasterCard Credit Card: 2%
Visa & MasterCard Platinum Credit Card: 2.5%
American Express: 3.5%
Cancellation by Us:
GWT reserves the right to cancel or vary a tour prior to departure due to insufficient numbers or other unforeseen circumstances. In such an event alternative guaranteed travel dates will be offered. Should these options not be acceptable GWT will refund the full price paid less visa cost.
Cancellation by You:
For International Tours
Should you need to cancel a booking, notification in writing must be made to GWT. After final payment: There will be cancellation fees charged by airlines, hotels and ground/cruise operators amounting to all or part of the cost paid.
• Before 60 days from departure, your full tour cost will be refundable minus your deposit and any air tickets and/or cruise tickets issued which are all non-refundable.
• Between 45-60 days prior to departure, half of the tour cost and any air tickets and/or cruise tickets issued will be non-refundable.
• Between 45 days prior to departure or at the departure day, no refund will be made.
If the holiday package has commenced, due to the sickness or other reasons, no refunds are available after the tour has commenced. No refunds are available in respect of lost or unused tickets, hotel coupons, meal or any services not utilized.
For Australian Tours (Including Day Tours)
The group/individual if for any reason unable to attend, cancellation or refund as follow : 14 day or more before departure, 50% deduction (excluded airfare) ; 13 day or less before departure, non refundable. Tours with airfare can not be transferred to third party.
Amendment Fee:
Any amendment made to a confirmed tour or itinerary will result in GWT amendment service fee of $50 per person, and there may be change fees charged by airlines according to airline’s fare rule, and wholesale service fee, hotels and ground/cruise operators amounting to all or part of the cost paid. Transferring from one tour to another tour will incur a $150 fee per person.
Items Not Included In Your Tour Cost
The tour costs quoted exclude items not specifically referred to in the tour itinerary unless specified including but not limited to, pre-travel documentation, travel insurance, visa application fee, airport departure taxes, fuel surcharge, road and airport construction taxes, excess baggage charges, porter tips, tour guide & driver tips, gratuities, meals and interstate/intrastate travel arrangements to and from home town and departure city, items of a personal nature such as laundry, dry cleaning, beverages, personal accident and medical expenses, incidental expenses, taxi where not art of regular transfer, telephone and telecommunication charges.
Tour Operation
Although GWT will endeavor to ensure that tours are available as advertised, an express condition of making a reservation is the acceptance by the client that tour itineraries and schedules, advertised accommodation, sightseeing programs and modes of transportation as outlined in this brochure and our itinerary paper and/or supplied in pre-departure information are subject to change without prior notice. Air travel, coach journeys and other forms of transport and hotel accommodation are provided by independent operators and all bookings through GWT are subject to the terms, conditions and limitations of carriers, hoteliers and other service providers. The itineraries are subject to change upon local arrangement or service provider schedule change.
Tour Variations
Although GWT will use reasonable efforts to operate the tour as close as possible to your itinerary, changes or substitutions may be necessary for reasons outside our control. These circumstances may include, but are not limited to:
- i) Road or weather conditions
- ii) National or local holidays affecting closure of public buildings and attraction
iii) Strikes or civil disturbances
Cruise itineraries may be varied due to high or low water levels, flooding, unscheduled vessel maintenance or for any other circumstance beyond our control.
Immigration
You are responsible for all visa, passport, immigration, quarantine, customs, health and other requirements of the countries visited or transited. A valid passport (with at least six months validity) must be carried by each person. GWT is not responsible for your failure to ensure that you comply with these requirements.
Health Requirements
Clients should familiarize themselves with any health requirement applicable to areas they intend to visit. The client is solely responsible for compliance with vaccination and other health requirements of governments in countries visited or transited.
Baggage Regulations and Allowance
The amount of baggage will depend on the airline and their conditions of carriage. You will be notified on how much allowance you receive. Excess baggage charges are the sole responsibility of the client.
Purchases on tour
During the tour, shopping for local products may be arranged. Any purchase during the tour period is your own decision, GWT will not responsible for any fake or faulty goods purchased.
Limit of Liability
To the extent permitted by law, GWT excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property of whatever nature) that may arise in any way in connection with the offer or supply of goods or services through GWT or any third parties, or in connection with the supply of such goods or services. If the law implies a condition or warranty that cannot be excluded, GWT’s liability for a breach of the condition or warranty will be limed as determined by GWT to the re-supplying the relevant goods or services.
Events beyond our control: GWT does not accept liability whatsoever for injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment or industrial action.
Destination passenger enquiries
GWT makes no representations as to the safety, conditions or other issues that may exist at any destination. You should obtain travel advice, including from the Australian Department of Foreign Affairs and Trade (www.smartraveller.gov.au)
Law of contract: These booking conditions are governed by the laws of Australia and any action arising under them or in any way connected with the holiday may be brought only in a court in Australia, subject to any law which is expressly inconsistent with this.
Complaints or Claims: Dissatisfaction about arrangements or services made/delivered overseas must be made as soon as the complaint or claim arises, and with the personnel involved in the incident or situation. Unresolved Complaints or Claims: If the complaint or claim is not resolved to the client’s satisfaction, the client must document the complaint or claim in writing by giving/sending a copy to the local representative, with a copy to GWT no later than 30 days following the scheduled completion date of the tour. The client agrees and accepts this condition, and waives the right to register any complaint or claim more than 30 days following the scheduled completion date of the tour.